LeadFlowr Privacy Policy

1. Introduction

LeadFlowr ("we," "us," or "our") provides messaging-based automation tools that help businesses communicate with leads, manage inquiries, and streamline booking conversations. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using LeadFlowr, you agree to the practices described in this policy.

LeadFlowr is not a CRM.

We do not create or manage traditional customer profiles.

Instead, we operate entirely through conversations, and all data we handle comes from messages exchanged through the platform or information you voluntarily provide.

2. Information We Collect

2.1 Information You Provide to Us

When you sign up or use LeadFlowr, you may provide:

• Name
• Email address
• Phone number
• Business name and details
• Services, pricing, or availability
• Settings related to your messaging automations

You may also share information when you contact support.

2.2 Information Provided in Conversations

Because LeadFlowr is messaging-first, we store information contained in conversations initiated by:

• you
• your leads or customers
• automated replies generated by LeadFlowr on your behalf

Conversation content may include:

• message text
• contact details shared in the conversation
• questions, preferences, or scheduling requests
• booking or deposit information shared voluntarily

LeadFlowr does not require or collect CRM-style fields or customer profiles.

All information is tied to conversations, not structured customer records.

2.3 Technical Information

We automatically collect:

• IP address
• Browser type
• Device and operating system
• Log data on how you use the platform
• Cookies or similar tracking technologies for authentication and performance

3. How We Collect Information

We collect information:

• when you create an account
• when you connect messaging channels (Instagram, SMS, WhatsApp, etc.)
• when you or your customers send messages
• when our AI processes messages to generate responses
• through analytics tools that monitor platform performance

4. How We Use Information

4.1 Operate the Platform

• Display conversation history
• Route new messages
• Manage ongoing conversations
• Provide a unified inbox for your business

4.2 Automate Conversational Workflows

• Generate AI-powered replies
• Assist with lead qualification
• Help manage appointment-related messaging
• Suggest deposit or booking prompts based on context
• Follow up with leads based on message activity

4.3 Improve the Product

• Understand usage patterns
• Enhance AI models for your specific business
• Detect issues, bugs, or misuse

4.4 Communicate With You

• Send service updates
• Provide onboarding help
• Deliver support responses

LeadFlowr does not:

• build behavioral profiles
• use messages to train public AI models
• function as a CRM
• score or segment your customers outside of conversational context

5. AI Processing

LeadFlowr uses AI systems to:

• analyze conversation content
• detect intent or context
• draft replies
• automate follow-ups
• assist with conversational booking flows

AI providers (e.g., OpenAI, Anthropic) may process message content solely to generate outputs.

They do not store or train on your data.

We do not send data to any AI provider that uses customer content for training unless you explicitly authorize it.

6. How We Share Information

We may share information with trusted third parties that help us operate LeadFlowr, such as:

• hosting providers
• analytics providers
• customer support tools
• email/SMS delivery providers
• payment processors (if you use booking or deposit features)

If you connect Instagram, SMS, WhatsApp, or similar integrations, your data will be shared with those services as needed to deliver messages.

We do not sell your personal information.

7. Data Retention

LeadFlowr stores conversation history for as long as your account is active so you can:

• review lead interactions
• audit AI behavior
• continue ongoing conversations

If you delete a conversation or your account, we delete or anonymize the associated information within a reasonable period unless a longer retention period is required by law.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• access the information we hold about you
• correct inaccuracies
• delete your data
• export your conversation history
• restrict certain types of processing

To exercise your rights, contact us at privacy@leadflowr.app.

9. Data Security

We take steps to protect your information, including:

• encryption in transit (HTTPS)
• encryption at rest
• access controls and monitoring
• secure third-party vendors

No method of online transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

10. International Data Transfers

If you access LeadFlowr from outside the United States, your data may be transferred to and stored in the U.S.

We implement safeguards consistent with applicable laws for international data transfers.

11. Children's Privacy

LeadFlowr is intended for business use only and is not directed toward children under 13.

We do not knowingly collect personal information from children.

12. Cookies and Tracking

We use cookies and similar technologies to:

• keep you logged in
• improve performance
• analyze usage patterns

You may disable cookies in your browser, though this may affect platform functionality.

13. Third-Party Links

LeadFlowr may include links or integrations with third-party services.

Their privacy practices are separate and not governed by this policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

If changes are significant, we will notify you by email or through the platform.

15. Contact Us

If you have questions or privacy concerns, contact us at:

privacy@leadflowr.app